Getting started with Streamster

Streamster basics, download and installation

Novativa Streamster™ is the proprietary software utilized by Marketiva to deliver financial information and trading services to its clients. Streamster was designed and developed by Novativa Corporation.

Streamster can be used on Windows 98, Me, 2000, XP and Vista. Please check the download section for a detailed information as the list of operating systems changes. All of the information and service provided by Marketiva is delivered via Streamster software that can be downloaded from:

Download Streamster

In order to install Streamster, you need to double click on the executable downloaded from the link above and follow an easy to use installation wizard. Streamster icon will then be placed on your desktop, which you can double-click to launch this program.

Connecting to the Streamster Server

To use Streamster, you must be connected to the Internet. You can use either a dial-up connection with a phone-based modem, a broadband connection such as DSL or cable modem, or a LAN (local area network) with Internet access. Streamster is capable of connecting to the Streamster Server whenever there is an Internet connection present. If your Internet Explorer works properly, Streamster should work as well.

To connect to the Streamster Server:

• Double-click the Streamster icon on your desktop or start menu.
• Type in your user name.
• Type in the password.
• Click Connect.

Upon connecting, Streamster will take between 5 and 60 seconds to download the start-up data.

Understanding security

Streamster uses industry-standard 128-bit SSL (secure sockets layer) to encrypt the communication between you and the Streamster Server. Streamster protects your privacy by encrypting any and all data received and sent between Streamster and the Streamster Server, and by verifying the identity of the Streamster Server prior to any communication.

Troubleshooting connectivity

Because Streamster uses SSL (secure sockets layer) to communicate with Streamster Server, it is necessary that your Internet connection supports SSL. If you are using a dial-up or a broadband connection, you will be able to use SSL. However, if your computer is behind a company firewall, it might be possible that network administrators have disabled SSL. If you are unable to connect to the Streamster Server, please ask your network administrators to enable SSL by allowing TCP communication on port 443.

Streamster will work with a proxy server if your Internet Explorer is configured to use one. To check or configure your proxy settings, please open Internet Explorer, select Internet Options from the Tools menu and then click Connections.

Common connection errors in Streamster

Error: Please check your network connection and server address, and try again. (0x80342af9).

This error message is usually seen if the user has installed a download accelerator or a newer version of Norton Antivirus application on his computer. To resolve this issue and enable connection to the Streamster server, simply disable the download accelerator application before connecting to the Streamster server.

IMPORTANT: This or similar error messages can also be seen if the user is sitting behind a personal or corporate firewall that does not let communication on SSL port (number 443). Please contact your security administrator, as this port should normally be open for outbound traffic.

Error: Server security certificate is invalid or expired.

This error message is usually seen if the system date and time are not correctly set (due to BIOS upgrade or battery failure) on your computer. To resolve this issue and enable connection to the Streamster server, simply update your system date and time.

Special Windows 98 requirements

Microsoft Windows 98 is an older operating system that does not support a high level of encryption and related services by default. You will need to download and install the so-called "Active Directory Client" (dsclient.exe). This program adds necessary components to Windows 98 installation and can be downloaded from many web sites, including:

Download Active Directory Client

After downloading this file, please run and install it and proceed with the installation of the software as usual.